Wondering about those ‘unauthorized’ bank transactions? BPI clears the air

In case you woke up to unauthorized transactions in your BPI account, the Bank of the Philippine Islands has set the record straight: you did not lose your money.

Angry users flooded BPI’s social media accounts as they reported deductions from their accounts, with users complaining that they were debited twice for recent transactions, while others claimed they lost money ranging from four to six figures.

“Hoy BPI” and “0431 Debit Memo” also topped Twitter trends as users also reported being unable to access their mobile accounts.

LOOK: Customers of BPI report unauthorized “0431 debit memo” they have received on their bank accounts. The bank’s site and mobile app are inaccessible as of 8:27 a.m. on Wednesday, Jan. 4. pic.twitter.com/phz2AQzviw

— Inquirer (@inquirerdotnet) January 4, 2023

Hoy BPI!!! After ko mabalitaan about sa mga double transactions, down naman system nyo. Paano namin machecheck? pic.twitter.com/NGdC60oI7W

— Mark Raven Dominguez (@akoposimarkynyo) January 4, 2023

In a social media statement, BPI said the error was due to the double posting of transactions that took place between Dec. 30 to 31, and assured its clients that the reversal of these transactions would be made within the day.

The bank also said that users may experience intermittent access to their mobile and web app platforms due to a “high volume of inquiries on our online banking channels.”